How do I order from Aq-gourmet.com?
You can order by taking three steps :
(1) you can browse the products of your choice. Click on the products to see their full description
Click on Add to cart to add the item selected in the quantity and packaging you like to purchase
(2) Click on Your Cart to view the selected products
Procced to check out
The page will guide you to the section where you should input your Contact information and Delivery Address.
(3) Once the above information is filled up you have the options to pay online by your Credit Card or Mobile Wallet
How do I receive my orders?
Once you complete your purchase order, our customer services or sales representative will contacts you to confirm the shipping time. Once confirmed, we will procced to prepare and package your order.
Our Delivery service provider will call you before their arrival
How do I return the defective products?
In case the products you received are defective or are not correct, please contact our Hotline immediately.
We will investigate the issue and determine whether the products you received are defective or are not correct based on our delivery record and their defective conditions are caused by the way you handled the products after we delivered to you
Once we are satisfied with our findings, we will issue a replacement to you right away or at our option proceed with the refund.
Will my personal information and credit card information be safe when purchase through aq-gourmet website?
All your personal information that you have input into our website will serve the sole purpose of delivering our products to you and help us to serve you better in terms of communications and customer services .
All payment information such as credit card number and mobile wallet will be processed by a licensed and authorized payment service provider. We do NOT store any of your credit card information on our server(s).